Shipping Policy
Welcome to Farnsworth Newcastle! We are committed to providing you with the best shopping experience, including fast and reliable shipping. Please read our Shipping Policy below for all the details regarding our shipping process, delivery times, and associated costs.
1. Shipping Information
We are proud to offer FREE SHIPPING on all orders within the United Kingdom. No minimum purchase is required to qualify for free shipping!
- Shipping Method: All orders are shipped via our Free Shipping method.
- Shipping Area: We currently ship only within the United Kingdom.
2. Processing Time
- Orders are typically processed within 4-5 business days after your purchase is made.
- Our order cut-off time is 05:00 pm. Orders placed after 05:00 pm will be processed on the following business day.
- You will receive an order confirmation email as soon as your order is placed, followed by a shipping confirmation once your items have been dispatched.
3. Estimated Delivery Time
- Transit Time: Once your order has been shipped, it typically takes between 6-9 business days to arrive at your delivery address.
- Total Delivery Time: From the time you place your order, you can expect your items to arrive within 10-14 business days.
Please note that shipping times may vary based on factors such as your location, product availability, and weather conditions. We work with trusted carriers to ensure that your items reach you as quickly as possible.
4. Order Tracking
Once your order has been processed and shipped, we will send you a tracking number via email so that you can monitor your package’s journey. You can use this tracking number on the carrier’s website to get real-time updates on your order’s status.
5. Shipping Costs
- Free Shipping: We offer FREE SHIPPING on all orders within the United Kingdom. No additional shipping costs will be applied at checkout.
There are no hidden charges—what you see at checkout is the full price you will pay.
6. Shipping Delays
While we strive to process and ship orders promptly, please note that delays can occasionally occur due to factors outside of our control, including:
- Carrier delays
- Weather conditions
- Public holidays
- High demand periods (e.g., sales, holiday seasons)
If there is any significant delay in shipping your order, we will notify you as soon as possible and work to resolve the issue.
7. Incorrect or Missing Address
Please make sure that your shipping address is entered correctly at checkout. We cannot be responsible for delays or non-delivery due to incorrect or incomplete address details. If an address error is made, please contact us immediately at admin@farnsworthnewcastle.co.uk before your order is dispatched.
8. Shipping Restrictions
- We currently only ship within the United Kingdom.
- We do not ship to PO Boxes or Freight Forwarding Addresses.
9. Damaged or Lost Items
If your item(s) are damaged or lost during transit, please contact us immediately at admin@farnsworthnewcastle.co.uk. We will work with our shipping partner to resolve the issue and ensure that you receive a replacement or refund if necessary.
10. International Shipping
At this time, we only ship within the United Kingdom. We do not offer international shipping. Please check back for updates in the future as we expand our shipping options.
11. Contact Us
If you have any questions about shipping, delivery times, or any other concerns, please don’t hesitate to get in touch with us:
- Phone: +44 7477 256346
- Email: admin@farnsworthnewcastle.co.uk
- Business Days: Monday - Friday
- Business Hours: 09:00 am - 05:00 pm
- Address: 37 Macleod St, London SE17 2AL, United Kingdom
We are always here to assist you with any shipping-related inquiries.