Payment Policy

At Farnsworth Newcastle, we strive to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the payment methods we accept and the security measures in place to protect your transactions. Please read this policy carefully to understand how we handle payments.

1. Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard

All payments will be processed in GBP (British Pounds), and all amounts displayed on our website are in GBP.

2. Payment Security

We take your security seriously. To ensure your payment information is protected, we use SSL (Secure Socket Layer) encryption technology throughout our website. This technology ensures that your data is transmitted securely.

We also work with trusted third-party payment processors who comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure the safety and security of your payment details.

3. Order Processing and Payment Authorization

  • After you place an order, we will immediately attempt to authorize and process your payment.
  • If there is any issue with your payment (e.g., incorrect card details or insufficient funds), we will notify you by email so you can update your payment method.
  • Your order will only be processed once payment is successfully authorized. If there is an issue with payment authorization, your order will be placed on hold until resolved.

4. Billing Information

When completing your order, you will be required to provide accurate billing details, including your full name, shipping address, email, phone number, and payment information. This is necessary for processing your payment and to prevent fraudulent transactions.

If any of your billing details change after your order has been placed, please contact us immediately at admin@farnsworthnewcastle.co.uk.

5. Order Confirmation

After placing your order, you will receive an order confirmation email, which serves as an acknowledgment of your purchase. This email includes the details of your order, including billing and shipping information.

Once payment is successfully processed, we will send you a shipping confirmation email with tracking details and the estimated delivery date for your order.

6. Refunds

If you are eligible for a refund (e.g., for a return), the amount will be credited to the original payment method used for the purchase. Refunds are processed within 5 business days after we receive and inspect the returned item(s).

If you paid by Visa or Mastercard, the refund will be issued to the same card.

7. Currency and Taxes

  • All transactions on our website are processed in GBP (British Pounds).
  • VAT: All prices shown on our website include VAT (Value Added Tax), as required by UK law. No additional taxes will be added during checkout.
  • Customs & Import Taxes: As we only ship within the United Kingdom, no customs or import taxes will be applied.

8. Fraud Prevention

To ensure the safety of your transactions and protect both you and us from fraud, Farnsworth Newcastle reserves the right to cancel or refuse any order that we suspect to be fraudulent. If we believe any fraudulent activity has taken place, we may request additional verification before processing your payment.

If an order is flagged as fraudulent, we reserve the right to cancel the transaction and report it to the appropriate authorities.

9. Contact Us

If you have any questions or concerns regarding payments, billing, or your order status, please don’t hesitate to contact us:

  • Phone: +44 7477 256346
  • Email: admin@farnsworthnewcastle.co.uk
  • Business Days: Monday - Friday
  • Business Hours: 09:00 am - 05:00 pm
  • Address: 37 Macleod St, London SE17 2AL, United Kingdom

Thank you for shopping with Farnsworth Newcastle!