Privacy Policy

At Farnsworth Newcastle, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase with us.

By using our website, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect several types of information to process your orders and improve your experience with us, including:

  • Personal Information: When you make a purchase or interact with our website, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.

  • Technical Information: We also collect certain information automatically as you navigate our website, including your IP address, browser type, device type, operating system, and pages you visit. This information helps us improve the functionality and performance of our site.

  • Payment Information: All payment information processed on our website is handled securely through our third-party payment processors. We do not store any payment details directly on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including delivering products to the shipping address you provide.
  • To communicate with you regarding your order, updates, and shipping status.
  • To improve the performance and functionality of our website, ensuring a seamless and user-friendly experience.
  • To send promotional offers, newsletters, or other communications if you have opted-in to receive them. You can opt-out of these communications at any time by unsubscribing.

3. How We Protect Your Information

We take the security of your personal information seriously. To safeguard your data, we implement a variety of security measures, including:

  • Encryption: All sensitive payment and personal information is encrypted during transmission using secure socket layer (SSL) technology.
  • Access Control: We limit access to your personal data to only those employees or service providers who need it to perform their duties.
  • Regular Security Audits: We regularly review and update our security practices to ensure your information is protected.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to help us perform functions related to our business, such as:

  • Payment processors: To securely process payments for your orders.
  • Shipping carriers: To deliver your products to your address.
  • Marketing services: If you have opted in to receive promotional content from us, we may share your details with third-party marketing providers who help us send you updates or promotions.

These third-party providers are required to keep your information confidential and only use it for the specific purpose for which it was shared.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that allow us to remember your preferences, improve functionality, and analyze site traffic.

You can adjust your browser settings to block cookies or alert you when cookies are being sent. However, please note that certain features of our website may not function properly if you disable cookies.

6. Your Rights

As a customer, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: If any of your information is incorrect or incomplete, you can request corrections.
  • Deletion: You can request that we delete your personal data, subject to any legal or contractual obligations.
  • Opt-out: You can unsubscribe from our promotional communications at any time by clicking the "unsubscribe" link in the email or by contacting us directly.

To exercise any of these rights, please contact us at admin@farnsworthnewcastle.co.uk.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of such external sites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect or solicit personal information from children. If we discover that a child under 16 has provided us with personal information, we will take steps to delete such information from our records.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date at the bottom of the policy will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: admin@farnsworthnewcastle.co.uk
  • Phone: +44 7477 256346
  • Business Hours: Monday - Friday, 09:00 am - 05:00 pm
  • Address: 37 Macleod St, London SE17 2AL, United Kingdom

Thank you for trusting Farnsworth Newcastle with your personal information.